
As telehealth continues to gain momentum as a vital tool in healthcare, there’s been a surge in the use of artificial intelligence to enhance its capabilities. One of the key…
As telehealth continues to gain momentum as a vital tool in healthcare, there’s been a surge in the use of artificial intelligence to enhance its capabilities. One of the key…
As the founder of a company that aims to improve virtual care QA and training, I occasionally drop into a few of Reddit’s contact center discussion boards to see what…
Employee surveys make two things crystal clear: 1)Employees want feedback and 2)They aren’t getting enough of it. One international employee survey, for example, found that 72 percent of respondents rated…
Timely, comprehensive performance evaluations are essential for virtual care staff to stay up-to-date with the latest industry standards and ensure quality patient outcomes. However, many healthcare organizations struggle when it…
In the last few years, we’ve seen an explosion in the adoption of virtual care, with telehealth playing an especially large role in meeting patients’ mental health needs. Indeed, according…
A new report from Sage Growth Partners highlights some of the major trends we should expect to see in virtual care in 2023, including a key shift in mindset by…