Telehealth programs have become almost a given at healthcare organizations, but they’re still underutilized — and their potential impact is often underestimated. The seventh annual telehealth benchmark survey from Becker’s…
Verbal, a leading voice in AI-enhanced clinical operations, today announced a new integration with the Healthie Electronic health record (EHR) system and telehealth platform. This integration, available via the Healthie…
We’re witnessing the dawn of a new era in healthcare. Virtual care is no longer a ‘nice-to-have,’ AI is always one step ahead, and patients have more choice (and more…
Less than a third of healthcare organizations conduct quality assurance (QA) on virtual visits more than once per month, a new survey from AI-enhanced clinical operations company Verbal found. The…
Zinnia Health is a leading mental health and substance disorder treatment center that provides inpatient and outpatient care across five states. Boasting an 87% completion rate for its substance disorder…
Christian Milaster, telehealth guru and CEO at Ingenium Digital Health Advisors, and Dr. Wayne Pan, Medical Director at the San Francisco Health Plan, join Verbal CEO Waleed Moshen to discuss…
Call center training takes months, but yields shockingly high turnover. According to data from Procedure Flow, 90% of call center staff take over 2 months to become fully proficient, but…
As telehealth continues to gain momentum as a vital tool in healthcare, there’s been a surge in the use of artificial intelligence to enhance its capabilities. One of the key…
As the founder of a company that aims to improve virtual care QA and training, I occasionally drop into a few of Reddit’s contact center discussion boards to see what…