Zinnia Health is a leading mental health and substance disorder treatment center that provides inpatient and outpatient care across five states. Boasting an 87% completion rate for its substance disorder…
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Christian Milaster, telehealth guru and CEO at Ingenium Digital Health Advisors, and Dr. Wayne Pan, Medical Director at the San Francisco Health Plan, join Verbal CEO Waleed Moshen to discuss…
Call center training takes months, but yields shockingly high turnover. According to data from Procedure Flow, 90% of call center staff take over 2 months to become fully proficient, but…
Look up any article on the pros and cons of working as a telehealth nurse or contact center agent and you’re sure to see one major selling point mentioned frequently:...
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Employee surveys make two things crystal clear: 1)Employees want feedback and 2)They aren’t getting enough of it. One international employee survey, for example, found that 72 percent of respondents rated…
In the last few years, we’ve seen an explosion in the adoption of virtual care, with telehealth playing an especially large role in meeting patients’ mental health needs. Indeed, according…
Telehealth is now firmly established as a key form of care delivery in most practices and hospitals, with many organizations now shifting from program implementation or expansion to optimization. Indeed,…
As we enter 2023, it’s clear that virtual care isn’t going anywhere. And as healthcare organizations build long-term telehealth strategies, it’s crucial that virtual care leaders take steps to prioritize…
As mental health care has increasingly shifted online, there’s been growing interest in the role artificial intelligence (AI) could play in improving mental health therapy, especially in the virtual care…
While most telehealth organizations would agree that quality assurance (QA) is key to ensuring a positive patient experience and measuring staff performance, many teams are convinced that comprehensive QA is…
