Verbal is for healthcare organizations who must follow regulatory and compliance guidelines, as well as AI-agent developers for healthcare organizations.

Verbal lives at the interface between patients, providers, and AI agents. It integrates into an organization's communications platform to monitor and report on a team's compliance. It audits human or AI-generated clinical notes for regulatory compliance, and automates adherence to requirements for billing, accreditation, clinical protocols, and patient experience.

During phone and video calls, Verbal displays a responsive checklist tailored to an organization’s best practices, customized for that type of interaction.

Verbal analyzes calls in real time and marks off checklist items as they're completed, allowing users to stay on track with their care delivery goals.

After a call ends, Verbal generates post-call insights, including a 0-100% adherence score, which gives staff and managers a clear sense of how well teams are sticking to compliance rules and quality standards. No need to sit through hours of recordings for QA.

Automated quality assurance (QA): Verbal can generate a 0-100% adherence score based on your organization’s unique best practices.

Automated documentation auditing: Verbal can audit clinical documentation, call notes and call summaries, either generated by Verbal, an AI scribe, or a human provider. Armed with the understanding of your organization’s protocols and best practices, Verbal ensures all chart notes are complete and compliant.

Performance review / call analytics: Verbal's analytics dashboard shows real-time insights for providers to see exactly who needs help and where. Weekly summaries break down the data into bite-size actions to help managers drive 100% compliance across all required protocols.

Workflow optimization: Verbal’s automated documentation and QA saves teams 3 hours or more per day on average, allowing staff to skip manual call audits and other dull admin work, driving higher staff productivity and satisfaction (and less burnout).

Verbal is the first AI platform purpose-built for healthcare compliance teams. It can help organizations reduce labor costs, minimize regulatory risk and get visibility into 100% of patient interactions.

• Verbal not only streamlines admin work like auditing chart notes, but also drives continuous performance improvement and a higher-quality experience for both patients/clients/customers and staff.
• Virtual scribes summarize conversations, but they don’t evaluate them. A manager will not know where staff may have made mistakes, and thus, they’re likely to keep making the same mistakes in future interactions.
• By offering QA on both conversations and documentation, Verbal provides the same operational benefits of virtual scribes but also improves the conversation quality to drive downstream success metrics like clinical outcomes and patient experience.