
Christian Milaster, telehealth guru and CEO at Ingenium Digital Health Advisors, and Dr. Wayne Pan, Medical Director at the San Francisco Health Plan, join Verbal CEO Waleed Moshen to discuss…
Christian Milaster, telehealth guru and CEO at Ingenium Digital Health Advisors, and Dr. Wayne Pan, Medical Director at the San Francisco Health Plan, join Verbal CEO Waleed Moshen to discuss…
Call center training takes months, but yields shockingly high turnover. According to data from Procedure Flow, 90% of call center staff take over 2 months to become fully proficient, but…
As telehealth continues to gain momentum as a vital tool in healthcare, there’s been a surge in the use of artificial intelligence to enhance its capabilities. One of the key…
As the founder of a company that aims to improve virtual care QA and training, I occasionally drop into a few of Reddit’s contact center discussion boards to see what…
Employee surveys make two things crystal clear: 1)Employees want feedback and 2)They aren’t getting enough of it. One international employee survey, for example, found that 72 percent of respondents rated…
Timely, comprehensive performance evaluations are essential for virtual care staff to stay up-to-date with the latest industry standards and ensure quality patient outcomes. However, many healthcare organizations struggle when it…