Christian Milaster, telehealth guru and CEO at Ingenium Digital Health Advisors, and Dr. Wayne Pan, Medical Director at the San Francisco Health Plan, join Verbal CEO Waleed Moshen to discuss…
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Call center training takes months, but yields shockingly high turnover. According to data from Procedure Flow, 90% of call center staff take over 2 months to become fully proficient, but…
As telehealth continues to gain momentum as a vital tool in healthcare, there’s been a surge in the use of artificial intelligence to enhance its capabilities. One of the key…
Look up any article on the pros and cons of working as a telehealth nurse or contact center agent and you’re sure to see one major selling point mentioned frequently:...
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As the founder of a company that aims to improve virtual care QA and training, I occasionally drop into a few of Reddit’s contact center discussion boards to see what…
Businesses of all stripes are becoming increasingly reliant on artificial intelligence (AI) and natural language processing (NLP) to help streamline processes and offer a better customer experience. This technology, which...
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The rise of virtual care has brought with it a slew of benefits for providers of all stripes — from a reduction in patient no-show rates to shorter appointments and...
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Employee surveys make two things crystal clear: 1)Employees want feedback and 2)They aren’t getting enough of it. One international employee survey, for example, found that 72 percent of respondents rated…
Contact centers of all stripes face a significant challenge when it comes to hiring, training and retaining staff. Whether you're in virtual care, insurance or digital health, the costs associated...
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Timely, comprehensive performance evaluations are essential for virtual care staff to stay up-to-date with the latest industry standards and ensure quality patient outcomes. However, many healthcare organizations struggle when it…
