If 99% of interactions go unchecked, you're just hoping for the best

Close the gap: Ensure compliance everywhere

Verbal covers all care delivery – in-person or remote, phone or video call, human or AI agent
In-person visits
Video telemedicine
Clinical notes
Call centers
AI voice & chat agents

Ensure your written protocols are followed in every patient interaction

Verbal continuously audits every call, chat and note to ensure your standards are followed in real-time, closing the gap between policy and practice

Seamless integration

Works with your existing communications platforms and systems such as Zoom, Epic, Athena, Five9, and more

Custom quality checklists

Scores every interaction against internal standards and external frameworks (TJC, CHAI, URAC)

100% compliance coverage

Audits interactions in real-time and retrospectively, ensuring your protocols are followed

Increase visibility, lower costs and improve adherence

"Verbal is one of the most powerful tools I’ve seen to drive clinical accountability at scale"
Fred Brown
Former Chairman, The Joint Commission & American Hospital Association

100x visibility

Move from reviewing less than 1% of interactions to achieving full coverage, ensuring every call, note, and action is tracked and auditable

90% cost reduction

Customers have replaced slow, manual audits with automated, continuous oversight, cutting compliance costs by up to 90%

79% adherence boost

In the first 90 days, organizations using Verbal’s real-time and retrospective insights have improved adherence to their own protocols by up to 79%

Based on results from Verbal customers in 2024-2025

Verbal is creating a new normal for healthcare teams of all stripes

"Verbal is one of the most powerful tools I’ve seen to drive clinical accountability at scale"

Fred Brown

Former Chairman, The Joint Commission & American Hospital Association

"Nurses that came in to us...that never had formal training in MI...are now just demonstrating these amazing skills because we've been able to utilize Verbal."

Rebecca Nikuosokhan

Healthcare Coach and Preceptor

"Using those analytics helps me determine the next course of action to better support the coaches, so they can better support the patients."

Sonja Ranck

Sr. Director of Clinical Operations

"[The checklist] helps us make sure that we’re hitting all the key points on every single call...It’s a great training tool, because our main goal is providing quality care. It guarantees no subject goes missed with [the client]."

Desiree

Community Partnerships Supervisor

“This has saved me a lot of time.”

Cynthia Stava

Therapist

"Verbal is one of the most powerful tools I’ve seen to drive clinical accountability at scale"

Fred Brown

Former Chairman, The Joint Commission & American Hospital Association

"Nurses that came in to us...that never had formal training in MI...are now just demonstrating these amazing skills because we've been able to utilize Verbal."

Rebecca Nikuosokhan

Healthcare Coach and Preceptor

"Using those analytics helps me determine the next course of action to better support the coaches, so they can better support the patients."

Sonja Ranck

Sr. Director of Clinical Operations

"[The checklist] helps us make sure that we’re hitting all the key points on every single call...It’s a great training tool, because our main goal is providing quality care. It guarantees no subject goes missed with [the client]."

Desiree

Community Partnerships Supervisor

“This has saved me a lot of time.”

Cynthia Stava

Therapist

"It's made it simpler in terms of being able to ensure the quality of the call."

Robin Walton

Director of Clinical Operations

"It doesn’t matter that I have experience [at] another agency...This is a new agency, new program, new rules.

Rosa Brito

Community Health Advocate

"It helped me get better at what I was doing...It was exciting to look at your score and then go back and figure out what you did wrong so you get it right for the next call."

Kathy Ivins

Contact center agent

"Being able to save [our therapists] that 10-15 minutes per session, where they don’t have to actually put in that mental energy and take that time is a huge win."

Dr. Shereen Mohsen

Psychology Group Practice Owner

"From a management perspective, it’s really helped me get a metric. We didn’t quite have something that was easily referenced."

Kerri Reyes

Coaching Team Manager

"It's made it simpler in terms of being able to ensure the quality of the call."

Robin Walton

Director of Clinical Operations

"It doesn’t matter that I have experience [at] another agency...This is a new agency, new program, new rules.

Rosa Brito

Community Health Advocate

"It helped me get better at what I was doing...It was exciting to look at your score and then go back and figure out what you did wrong so you get it right for the next call."

Kathy Ivins

Contact center agent

"Being able to save [our therapists] that 10-15 minutes per session, where they don’t have to actually put in that mental energy and take that time is a huge win."

Dr. Shereen Mohsen

Psychology Group Practice Owner

"From a management perspective, it’s really helped me get a metric. We didn’t quite have something that was easily referenced."

Kerri Reyes

Coaching Team Manager

The status quo won't do

Level up compliance with AI

Got questions?

Verbal's got answers

What is Verbal?

Verbal is an AI-powered clinical compliance platform that ensures written clinical, safety, and billing protocols are actually being followed at the point of care on 100% of patient interactions.

Who is Verbal for?

Verbal is for healthcare organizations who must follow regulatory and compliance guidelines, as well as AI-agent developers for healthcare organizations.

How does Verbal work?

Verbal lives at the interface between patients, providers, and AI agents. It integrates into an organization's communications platform to monitor and report on a team's compliance. It audits human or AI-generated clinical notes for regulatory compliance, and automates adherence to requirements for billing, accreditation, clinical protocols, and patient experience.

During phone and video calls, Verbal displays a responsive checklist tailored to an organization’s best practices, customized for that type of interaction.

Verbal analyzes calls in real time and marks off checklist items as they're completed, allowing users to stay on track with their care delivery goals.

After a call ends, Verbal generates post-call insights, including a 0-100% adherence score, which gives staff and managers a clear sense of how well teams are sticking to compliance rules and quality standards. No need to sit through hours of recordings for QA.

How can teams use Verbal?

Automated quality assurance (QA): Verbal can generate a 0-100% adherence score based on your organization’s unique best practices.

Automated documentation auditing: Verbal can audit clinical documentation, call notes and call summaries, either generated by Verbal, an AI scribe, or a human provider. Armed with the understanding of your organization’s protocols and best practices, Verbal ensures all chart notes are complete and compliant.

Performance review / call analytics: Verbal's analytics dashboard shows real-time insights for providers to see exactly who needs help and where. Weekly summaries break down the data into bite-size actions to help managers drive 100% compliance across all required protocols.

Workflow optimization: Verbal’s automated documentation and QA saves teams 3 hours or more per day on average, allowing staff to skip manual call audits and other dull admin work, driving higher staff productivity and satisfaction (and less burnout).

What makes Verbal unique?

Verbal is the first AI platform purpose-built for healthcare compliance teams. It can help organizations reduce labor costs, minimize regulatory risk and get visibility into 100% of patient interactions.

  • Verbal not only streamlines admin work like auditing chart notes, but also drives continuous performance improvement and a higher-quality experience for both patients/clients/customers and staff.
  • Virtual scribes summarize conversations, but they don’t evaluate them. A manager will not know where staff may have made mistakes, and thus, they’re likely to keep making the same mistakes in future interactions.
  • By offering QA on both conversations and documentation, Verbal provides the same operational benefits of virtual scribes but also improves the conversation quality to drive downstream success metrics like clinical outcomes and patient experience. 

Ready to put your compliance on autopilot?

Give your team the insights they need to do their best work

No-commitment trials available