Rules written ≠ Rules followed
Enforce care quality & compliance with AI

If 99% of interactions go unchecked, you're just hoping for the best
Close the gap: Ensure compliance everywhere
In-person visits
Video telemedicine
Clinical notes
Call centers
AI voice & chat agents
Ensure your written protocols are followed in every patient interaction
Seamless integration
Works with your existing communications platforms and systems such as Zoom, Epic, Athena, Five9, and more

Custom quality checklists
Scores every interaction against internal standards and external frameworks (TJC, CHAI, URAC)

100% compliance coverage
Audits interactions in real-time and retrospectively, ensuring your protocols are followed

Increase visibility, lower costs and improve adherence
"Verbal is one of the most powerful tools I’ve seen to drive clinical accountability at scale"

100x visibility
Move from reviewing less than 1% of interactions to achieving full coverage, ensuring every call, note, and action is tracked and auditable
90% cost reduction
Customers have replaced slow, manual audits with automated, continuous oversight, cutting compliance costs by up to 90%
79% adherence boost
In the first 90 days, organizations using Verbal’s real-time and retrospective insights have improved adherence to their own protocols by up to 79%
Based on results from Verbal customers in 2024-2025
Verbal is creating a new normal for healthcare teams of all stripes
"Verbal is one of the most powerful tools I’ve seen to drive clinical accountability at scale"

Fred Brown
"Nurses that came in to us...that never had formal training in MI...are now just demonstrating these amazing skills because we've been able to utilize Verbal."

Rebecca Nikuosokhan
"Using those analytics helps me determine the next course of action to better support the coaches, so they can better support the patients."

Sonja Ranck
"[The checklist] helps us make sure that we’re hitting all the key points on every single call...It’s a great training tool, because our main goal is providing quality care. It guarantees no subject goes missed with [the client]."

Desiree
“This has saved me a lot of time.”

Cynthia Stava
"Verbal is one of the most powerful tools I’ve seen to drive clinical accountability at scale"

"Nurses that came in to us...that never had formal training in MI...are now just demonstrating these amazing skills because we've been able to utilize Verbal."

"Using those analytics helps me determine the next course of action to better support the coaches, so they can better support the patients."

"[The checklist] helps us make sure that we’re hitting all the key points on every single call...It’s a great training tool, because our main goal is providing quality care. It guarantees no subject goes missed with [the client]."

“This has saved me a lot of time.”

"It's made it simpler in terms of being able to ensure the quality of the call."

"It doesn’t matter that I have experience [at] another agency...This is a new agency, new program, new rules.

"It helped me get better at what I was doing...It was exciting to look at your score and then go back and figure out what you did wrong so you get it right for the next call."

"Being able to save [our therapists] that 10-15 minutes per session, where they don’t have to actually put in that mental energy and take that time is a huge win."

"From a management perspective, it’s really helped me get a metric. We didn’t quite have something that was easily referenced."

"It's made it simpler in terms of being able to ensure the quality of the call."

"It doesn’t matter that I have experience [at] another agency...This is a new agency, new program, new rules.

"It helped me get better at what I was doing...It was exciting to look at your score and then go back and figure out what you did wrong so you get it right for the next call."

"Being able to save [our therapists] that 10-15 minutes per session, where they don’t have to actually put in that mental energy and take that time is a huge win."

"From a management perspective, it’s really helped me get a metric. We didn’t quite have something that was easily referenced."

The status quo won't do
Level up compliance with AI
Got questions?
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