As telehealth continues to gain momentum as a vital tool in healthcare, there’s been a surge in the use of artificial intelligence to enhance its capabilities. One of the key…
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Look up any article on the pros and cons of working as a telehealth nurse or contact center agent and you’re sure to see one major selling point mentioned frequently:...
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The rise of virtual care has brought with it a slew of benefits for providers of all stripes — from a reduction in patient no-show rates to shorter appointments and...
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Employee surveys make two things crystal clear: 1)Employees want feedback and 2)They aren’t getting enough of it. One international employee survey, for example, found that 72 percent of respondents rated…
Timely, comprehensive performance evaluations are essential for virtual care staff to stay up-to-date with the latest industry standards and ensure quality patient outcomes. However, many healthcare organizations struggle when it…
A new report from Sage Growth Partners highlights some of the major trends we should expect to see in virtual care in 2023, including a key shift in mindset by…
Telehealth is now firmly established as a key form of care delivery in most practices and hospitals, with many organizations now shifting from program implementation or expansion to optimization. Indeed,…
As we enter 2023, it’s clear that virtual care isn’t going anywhere. And as healthcare organizations build long-term telehealth strategies, it’s crucial that virtual care leaders take steps to prioritize…
To say artificial intelligence (AI) is having its moment would be an understatement. People everywhere are buzzing about the potential of AI to revolutionize everything from art and finance to…
While most telehealth organizations would agree that quality assurance (QA) is key to ensuring a positive patient experience and measuring staff performance, many teams are convinced that comprehensive QA is…
