Zinnia Health is a leading mental health and substance disorder treatment center that provides inpatient and outpatient care across five states. Boasting an 87% completion rate for its substance disorder…
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Call center training takes months, but yields shockingly high turnover. According to data from Procedure Flow, 90% of call center staff take over 2 months to become fully proficient, but…
As the founder of a company that aims to improve virtual care QA and training, I occasionally drop into a few of Reddit’s contact center discussion boards to see what…
Businesses of all stripes are becoming increasingly reliant on artificial intelligence (AI) and natural language processing (NLP) to help streamline processes and offer a better customer experience. This technology, which...
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Contact centers of all stripes face a significant challenge when it comes to hiring, training and retaining staff. Whether you're in virtual care, insurance or digital health, the costs associated...
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