
Zinnia Health is a leading mental health and substance disorder treatment center that provides inpatient and outpatient care across five states. Boasting an 87% completion rate for its substance disorder…
Zinnia Health is a leading mental health and substance disorder treatment center that provides inpatient and outpatient care across five states. Boasting an 87% completion rate for its substance disorder…
Call center training takes months, but yields shockingly high turnover. According to data from Procedure Flow, 90% of call center staff take over 2 months to become fully proficient, but…
As the founder of a company that aims to improve virtual care QA and training, I occasionally drop into a few of Reddit’s contact center discussion boards to see what…