Christian Milaster, telehealth guru and CEO at Ingenium Digital Health Advisors, and Dr. Wayne Pan, Medical Director at the San Francisco Health Plan, join Verbal CEO Waleed Moshen to discuss…
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As the founder of a company that aims to improve virtual care QA and training, I occasionally drop into a few of Reddit’s contact center discussion boards to see what…
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Employee surveys make two things crystal clear: 1)Employees want feedback and 2)They aren’t getting enough of it. One international employee survey, for example, found that 72 percent of respondents rated…
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Contact centers of all stripes face a significant challenge when it comes to hiring, training and retaining staff. Whether you're in virtual care, insurance or digital health, the costs associated…
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