Less than a third of healthcare organizations conduct quality assurance (QA) on virtual visits more than once per month, a new survey from AI-enhanced clinical operations company Verbal found. The…
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Christian Milaster, telehealth guru and CEO at Ingenium Digital Health Advisors, and Dr. Wayne Pan, Medical Director at the San Francisco Health Plan, join Verbal CEO Waleed Moshen to discuss…
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Call center training takes months, but yields shockingly high turnover. According to data from Procedure Flow, 90% of call center staff take over 2 months to become fully proficient, but…
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Look up any article on the pros and cons of working as a telehealth nurse or contact center agent and you’re sure to see one major selling point mentioned frequently:…
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Employee surveys make two things crystal clear: 1)Employees want feedback and 2)They aren’t getting enough of it. One international employee survey, for example, found that 72 percent of respondents rated…
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In the last few years, we’ve seen an explosion in the adoption of virtual care, with telehealth playing an especially large role in meeting patients’ mental health needs. Indeed, according…
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Telehealth is now firmly established as a key form of care delivery in most practices and hospitals, with many organizations now shifting from program implementation or expansion to optimization. Indeed,…
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As we enter 2023, it’s clear that virtual care isn’t going anywhere. And as healthcare organizations build long-term telehealth strategies, it’s crucial that virtual care leaders take steps to prioritize…
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As mental health care has increasingly shifted online, there's been growing interest in the role artificial intelligence (AI) could play in improving mental health therapy, especially in the virtual care…
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While most telehealth organizations would agree that quality assurance (QA) is key to ensuring a positive patient experience and measuring staff performance, many teams are convinced that comprehensive QA is…
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