Call center training takes months, but yields shockingly high turnover. According to data from Procedure Flow, 90% of call center staff take over 2 months to become fully proficient, but…
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As telehealth continues to gain momentum as a vital tool in healthcare, there's been a surge in the use of artificial intelligence to enhance its capabilities. One of the key…
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Look up any article on the pros and cons of working as a telehealth nurse or contact center agent and you’re sure to see one major selling point mentioned frequently:…
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As the founder of a company that aims to improve virtual care QA and training, I occasionally drop into a few of Reddit’s contact center discussion boards to see what…
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Businesses of all stripes are becoming increasingly reliant on artificial intelligence (AI) and natural language processing (NLP) to help streamline processes and offer a better customer experience. This technology, which…
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The rise of virtual care has brought with it a slew of benefits for providers of all stripes — from a reduction in patient no-show rates to shorter appointments and…
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Employee surveys make two things crystal clear: 1)Employees want feedback and 2)They aren’t getting enough of it. One international employee survey, for example, found that 72 percent of respondents rated…
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Contact centers of all stripes face a significant challenge when it comes to hiring, training and retaining staff. Whether you're in virtual care, insurance or digital health, the costs associated…
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Timely, comprehensive performance evaluations are essential for virtual care staff to stay up-to-date with the latest industry standards and ensure quality patient outcomes. However, many healthcare organizations struggle when it…
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In the last few years, we’ve seen an explosion in the adoption of virtual care, with telehealth playing an especially large role in meeting patients’ mental health needs. Indeed, according…
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