Independent oversight for AI agents

Verbal helps you build customer trust faster with independent, audit-backed verification of your AI agents
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"It's made it simpler in terms of being able to ensure the quality of the call."
Robin Walton
Director of Clinical Operations

Ensure accuracy, quality, and compliance in every AI voice or chat interaction

Partner for enterprise trust

Integrate Verbal as your independent verification layer to build confidence with healthcare organizations.

Continuous insight & improvement

Real-time and retrospective audits reveal where models drift, helping you retrain and prove consistent performance over time.

Ready for tomorrow’s regulations

As oversight standards evolve, Verbal provides the audit trail and documentation you’ll need to stay compliant and market-ready.

Audit every AI touchpoint

Real-time monitoring and retrospective review of AI interactions and outputs to drive transparency, accountability, and trust at scale.
See Verbal in action
Voice & chat agents
Verbal audits AI agents for chronic condition management and behavioral health visits
AI-generated documentation
Detect hallucinations and inconsistencies on AI-generated chart notes and summaries

Transparency & adherence

Ensure AI agents self-identify, follow assigned protocols and limit responses to their scope of practice (no diagnosis or medical advice)

High-risk interactions

Catch embarrassing and potentially dangerous hallucinations and prevent high-risk interactions and inappropriate topics (e.g., suicidal ideation)

Automated escalation

Detect important events that require appropriate escalation to a human based on subtle cues and symptoms occurring in real-time

More interactions = more risk

AI voice agents and chatbots are available 24/7, 365. That means exponential compliance risk for you and your clients.

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Human oversight is impossible

Manual compliance audits only cover a fraction of human-to-human interactions, if they happen at all. With AI handling thousands more interactions daily, that gap becomes a chasm.

It only takes once

New stories continue to emerge of dangerous interactions between humans and AI agents and chatbots, sometimes with tragic consequences like psychosis and suicide.

Hallucinations aren’t harmless

Researchers found that nearly 40 percent of AI scribe hallucinations were medically harmful or concerning, not just innocuous errors.

Catch risks before they become headlines

No commitment trials available