Spot what matters most,
track topics & tactics at scale
Verbal picks out the key topics, interventions, and even the small details so nothing important slips through the cracks. Less digging, more doing.
Ensure nothing goes unnoticed
Verbal’s topic analysis feature captures the Voice of the Patient across 100% of interactions, automatically detecting and aggregating themes, frequently asked questions, customer complaints, and recurring concerns. This enables organizations to uncover compliance risks, identify opportunities for new features or services, and refine responses to common inquiries. By analyzing clinical interventions, and service issues, Verbal provides actionable insights without the need to manually review hours of conversations.
Themes
Uncover recurring topics, patient concerns, and service gaps across all conversations—helping you spot opportunities for improvement.
Events
Automatically detect clinical interventions, service issues, and compliance risks, ensuring no critical event goes unnoticed.
Keywords
Track open-ended questions, reflections, affirmations, and summaries to assess patient engagement and refine coaching strategies.
Critical info hidden in plain sight
When you’re on call after call, it’s easy to miss crucial details or key patterns that might improve patient care. Manually sifting through conversations to extract important topics is not only a time-suck but can lead to missed opportunities or incomplete documentation.
Verbal’s Topic Analysis digs deep into every conversation and automatically identifies the themes, key events, and relevant health-related keywords. Whether it’s a clinical intervention or a service issue, Verbal elevates what matters most, giving you a crystal-clear view of the conversation at a glance.
Ready to put your compliance on auto-pilot?
Let's get your people back to patient care