“Using those analytics helps me determine the next course of action to better support the coaches, so they can better support the patients”
Sonja Ranck, MSN, RN, FACHESenior Director of Clinical Operations, Ria Health
“From a management perspective, it’s really helped me get a metric. We didn’t quite have something that was easily referenced.”
Kerri Reyes, MPH, LCDC, ICAADCCoaching Team Manager, Ria Health
Verbal helped this customer create a
37% improvement
in call compliance scores
And bring their call QA coverage to
100%
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“Being able to save [our therapists] that 10-15 minutes per session, where they don’t have to actually put in that mental energy and take that time is a huge win.”
Dr. Shereen MohsenFounder, Relucent Psychology Group
“This has saved me a lot of time.”
Dr. Cynthia StavaTherapist, Relucent Psychology Group
Verbal streamlined note-taking, resulting in
75% less time
spent on call documentation
Documentation time dropped from
1 hour to 15 min
Read more
“All of us are glad we have [Verbal], and don’t want to go back.”
Healthcare Coach and Preceptor
“It’s allowed [our healthcare coaches] to be more present and do more active listening during their calls.”
Director of Clinical Operations
Verbal boosted average call compliance from
49% to 61%
in just 3 months
Improved call quality scores by
22%
“It helped me get better at what I was doing. It was exciting to look at your score and then go back and figure out what you did wrong so you get it right for the next call.”
Contact center agent
“We wanted to see how agents were doing on a level we could not yet quantify. There’s no more guessing or assuming. We have it at our fingertips what someone is struggling with in Verbal.”
Senior admissions manager
