The Vonage API makes it easy for Verbal users to leverage our AI-powered QA and compliance tools on 100% of calls, clinical and non-clinical alike.
Existing Verbal customers need simply set their Vonage account permissions to allow call monitoring by the Verbal AI via the Vonage API. This allows Vonage to stream call audio to the Verbal web app in real time.
There, users can take advantage of our purpose-built healthcare quality and compliance scoring tools during live interactions and easily see how closely they’ve adhered to your organization’s custom best practices.
Users also receive contextual guidance, reminders, and feedback that reinforce training and ensure your organization meets the high quality standards necessary to create a great patient experience, drive revenue, and maintain crucial accreditation.
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