AI-powered compliance
on every call with Nice
Custom call QA and compliance scoring in real time with the Verbal AI
The NICE API makes it easy for Verbal users to leverage our AI-powered QA and compliance tools on 100% of calls, clinical and non-clinical alike.
Get started with Verbal’s native NICE integration
Existing Verbal customers need simply set their NICE account permissions to allow call monitoring by the Verbal AI via the NICE API. This allows you to stream call audio to the Verbal web app in real time.
There, users can take advantage of our purpose-built healthcare quality and compliance scoring tools during live interactions and easily see how closely they’ve adhered to your organization’s custom best practices.
Users also receive contextual guidance, reminders, and feedback that reinforce training and ensure your organization meets the high quality standards necessary to create a great patient experience, drive revenue, and maintain crucial accreditation.
Ready to put your compliance on auto-pilot?
Let's get your people back to patient care