Verbal is an AI virtual care assistant that uses natural language processing to offer real-time feedback and QA on 100% of virtual care calls, allowing care teams to skip manual audits, streamline training and focus more on what matters most: their patients.
Relieve staff of tedious work
Automated call documentation captures relevant data while reducing time spent on admin tasks, boosting job satisfaction
Streamline QA & compliance
Automated QA ensures staff are following organizational protocols, saving managers from manually reviewing recordings
Ditch checklists & retrainings
Automated coaching tools prompt staff during live calls if protocols are missed, educating while ensuring compliance