Spending hours on admin and busywork burns out even the most dedicated staff.
Verbal automatically generates complete call notes and clinical summaries (SOAP, SBAR and more), relieving staff of dull work and giving them more time and energy for callers.
Real-Time Feedback & Training
Staff no longer need to sit through hours of lectures or sift through thousand-page knowledge bases to get up to speed.
Verbal offers feedback and guidance during live calls, ensuring consistent call quality while helping staff learn by doing.
Comprehensive Performance Reporting 👍
With so many calls taking place each day, its almost impossible to get a clear sense of how a team is doing.
Verbal analyzes every interaction and generates detailed reports on call quality, offering managers complete visibility into team performance and the insights they need to deliver feedback that makes a difference.