Verbal automates documentation, QA and feedback on 100% of phone and video calls, giving your team the time, energy and insights they need to do their best work
Streamline QA & Compliance
Score every call automatically, in real time. Ensure 100% of calls meet your team’s quality and compliance standards.
Level Up Training & Coaching
Quickly turn staff into experts via real-time feedback and coaching. Get the data you need to build more effective, efficient training programs.
Escape the Admin Time Sink
Automatically generate call summaries, SOAP notes and other clinical documentation, saving your team time and energy better spent with callers.
Auto QA on 100% of Calls 🤯
Most healthcare teams struggle to do even one QA audit each month.
Verbal offers instant QA scoring on every call based on your team’s unique best practices, allowing managers to skip manual audits while ensuring calls consistently meet quality standards.
AI-Powered
Call Notes
Spending hours on admin and busywork burns out even the most dedicated staff.
Verbal automatically generates complete call notes and clinical summaries (SOAP, SBAR and more), relieving staff of dull work and giving them more time and energy for callers.
Real-Time Feedback & Training
Staff no longer need to sit through hours of lectures or sift through thousand-page knowledge bases to get up to speed.
Verbal offers feedback and guidance during live calls, ensuring consistent call quality while helping staff learn by doing.
Comprehensive Performance Reporting 👍
With so many calls taking place each day, its almost impossible to get a clear sense of how a team is doing.
Verbal analyzes every interaction and generates detailed reports on call quality, offering managers complete visibility into team performance and the insights they need to deliver feedback that makes a difference.
Resources
Get the latest on how AI is transforming telehealth, virtual mental health care, insurance contact centers and more.
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